Cancelling your order

  • All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
  • Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
  • To meet the cancellation deadline, please notify us via email at before the cancellation period has expired.
  • Returned item(s) must be unopened and in their original condition.
  • Upon receipt of items, in original condition, we will issue a full refund for the price paid for the items.
  • Unfortunately, we are unable to refund any postal charges for returned items or any postage costs you incur when returning cancelled items.
  • Once your return has been received your PayPal account, Credit or Debit card will be refunded within 14 working days.

Returning Goods

  • It is your responsibility to ensure the safe return of the item(s). We suggest returning items via a tracked service such as that offered by Royal Mail Signed For Delivery Service.
  • Please return your item(s) with a copy of your invoice and a clear note of the refund you require to: Returns, Sea Change Wine, The Lodge, Guildford Road, Effingham, Leatherhead, KT24 5PE.

Incorrect Orders

  • If the items you receive are not as ordered please email us at We hope this is an unlikely occurrence, but if this does occur we will make good your order or offer a full refund.

Statutory Rights

  • Our returns policy does not affect your statutory rights.
  • If you have any further questions please email us at