Refund policy

Cancelling your order

  • All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
  • Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
  • To meet the cancellation deadline, please notify us via email at orders@seachangewine.com before the cancellation period has expired.
  • If you are returning wine, all item(s) must be unopened and in their original condition.
  • If you are returning or exchanging merchandise, all item(s) must be in their original condition.
  • Upon receipt of items, in original condition, we will issue a full refund for the price paid for the items.
  • Unfortunately, we are unable to refund any postal charges for returned items or any postage costs you incur when returning cancelled items.
  • Once your return has been received your PayPal account, Credit or Debit card will be refunded within 14 working days. 

Returning or Exchanging Goods

  • It is your responsibility to ensure the safe return of the item(s). We suggest returning items via a tracked service such as that offered by Royal Mail Signed For Delivery Service.
  • Please return your item(s) with a clear note of your order number and the refund or exchange you require to: Returns, Sea Change Wine, The Lodge, Guildford Road, Effingham, Leatherhead, KT24 5PE.
  • In the rare instance you receive a faulty item, you must notify us as soon as possible with your order reference and photos of the packaging, bottle and cork. These can only be returned and credited within 90 days of receiving the order.

Incorrect Orders

  • In the unlikely event that the items you receive are not as ordered please email us including as much information as possible at orders@seachangewine.com within 14 days of delivery so we can help resolve the issue.

Statutory Rights

  • Our returns policy does not affect your statutory rights.
  • If you have any further questions please email us at orders@seachangewine.com.